Kitty Snow, Broker, GRI, C.S. A.
Work: (804) 794-2603
Cell: (804) 615-1125
kittysnow@comcast.net
Work: (804) 794-2603
Cell: (804) 615-1125
kittysnow@comcast.net
My Promise To You
- Honesty: You may not like what I tell you but I won’t lie to you so that you’ll list with me.
- Integrity: I’ll treat you fairly and put your needs above others but it will be done ethically.
- Communication: I will make promises to you regarding my marketing program, will adhere to those promises and will report to you as they are completed as well as reporting results.
- Timeliness: When I list a property, I put the sign in the yard right then (no planting of the sign like some of the ‘big companies’), list the property in MLS that day, have factsheets in the house within 48 hours, showcase the property on my sites (in addition to the MLS sites, of which there are several) and complete the marketing plan as promised.
- Feedback: I’ll contact you to provide feedback from showings as soon as possible. If the showing agent doesn’t return my calls, I will inform you so you know that the attempts were made.
- Contract Presentation: When an offer is made, I’ll do my utmost to play devil’s advocate in considering any potential complications. I require a pre-qualification or pre-approval letter from the lender and I have no hesitation about contacting that lender to confirm that the buyer is qualified and presents no possible complications. Obviously, problems can surface but if I follow up with the lender routinely, as I do, they can usually be addressed and resolved.
- Follow up: As the loan progresses, I contact the lender, the appraiser, the attorney or other settlement agents routinely to assure progress as expected. Sometimes a small item can present a big problem later if attention to detail is lacking. An example: a verification of employment for the buyer hasn’t been received by the lender. I call to get an update and find that is the only missing item in the package. I follow up and find that the buyer’s supervisor is on vacation and the form is sitting on his desk, unopened. That phone call to nudge someone can be the difference between closing on time and a delayed closing.
- Communication….again. I know. I said it before but it is the most common complaint people make about their agents. The Realtor could be doing exactly what he or she is supposed to do but if the clients aren’t informed of that, their fears blossom, tensions increase and anger flares. I’ll call, email or text you what’s going on, even if it’s to say “I don’t know anything more…still leaving messages but no answer yet. I’ll let you know as soon as I hear something.”
You Don't Get...
You don’t get rid of me that easily. Closing doesn’t mean I disappear. I’m available for questions whenever.
I’ve had clients call about things from years before and I can usually come up with the answer or the paperwork they need or whatever. I send you regular email newsletters with events in the Richmond area, news about the market and stories and history of neighborhoods, even ghost stories of haunted houses in Richmond at Halloween. You even get invited to my annual Christmas open house. Once a client, always a friend.
